Every customer and every workflow solution is different. DistributorX understands that one-size-fits-all doesn’t fit at all. That’s why we provide bespoke Service Level Agreements (SLA) to fit the needs of your entire customer base.
What are DistributorX SLAs?
DistributorX SLAs provide support and service level agreements that can benefit you and your customers when deploying and maintaining workflow automation solutions. Partnering with DistributorX, you can brand SLAs as your company’s offerings while relying on our expert staff to respond to your customers’ support needs. This allows you to increase the capacity and variety of your offerings without a significant investment in learning or infrastructure.
While DistributorX SLAs offer core levels of support (email-only, telephone, 3 day, 24 hours, etc.), the details of what you offer your customers can be defined on a case-by-case basis to meet every customers’ needs.
SLAs are not limited to just support. Depending on the agreement level, you can bundle other services such as consultation, training and even workflow assessment/audits that create potential for new revenue as your customers expand the solutions they deploy.
Benefits of DistributorX Service Level Agreements
As a workflow automation provider, you need to inspire confidence in the solutions you offer. Workflow solutions frequently provide a mission-critical business component for your customer’s business and have a price tag to match. Customers will not invest in unsupported technology as the risk of loss of revenue and business overshadows the potential gain. Providing your customers with SLAs addresses this concern and increases confidence in your offerings.
Many of your customers also won’t have the in-house expertise to fully support and exploit the complex workflow automation solutions they deploy. Yet, these solutions are a vital component of their on-going business competitiveness. The solution is to outsource support via a DistributorX SLA so that they can benefit from automation solutions without needing in-house expertise.
For you as a reseller, DistributorX SLAs also provide recurring revenue and a path to on-going communication with your customers. While DistributorX do the heavy lifting in terms of support and services, your business can benefit from improved customer contact and predictable revenue.
Want to learn more?
Learn more about partnering with DistributorX